Maya Bennett
QA Manager | SaaS Quality Strategy and Test Automation
Chicago, IL, United States | maya.bennett@example.com | +1 312-555-0146
Summary
QA Manager with 11 years of experience testing web applications and APIs, progressing from hands-on quality engineering to team leadership. Combines risk-based release planning, practical automation, and coaching to improve coverage and give product teams clear release decisions.
Experience
QA ManagerApr 2022 – Present
LedgerBridge Software, Chicago, IL
Manage six QA engineers supporting a subscription billing platform, setting coverage priorities, balancing sprint workloads, and coaching engineers through regular feedback and development plans.
Established risk-based release criteria with engineering and product leads, requiring evidence for payment accuracy, account permissions, and recovery paths before production deployment.
Coordinate escaped-defect reviews with engineering and support, turning recurring failures into targeted regression tests and tracking corrective actions through completion.
QA LeadAug 2018 – Mar 2022
LedgerBridge Software, Chicago, IL
Built API regression coverage with REST Assured and introduced parallel Jenkins execution, reducing the core regression suite runtime from 90 to 35 minutes.
Introduced Playwright coverage for critical checkout and invoice workflows, using isolated test data and reviewing failures before adding tests to release gates.
Led test planning for a billing-engine migration, reconciling legacy and new calculations with SQL and documenting discrepancies for engineering and product review.
QA EngineerJul 2015 – Jul 2018
Harborline Commerce, Chicago, IL
Designed exploratory and regression tests for merchant ordering workflows, covering discounts, refunds, and inventory adjustments across supported browsers.
Validated order and payment records with SQL, documenting reproducible defects with request payloads, database evidence, and expected business behavior.
Partnered with customer support to reproduce merchant-reported issues and added regression cases for failures missed by existing acceptance tests.
Skills
Quality Leadership: QA strategy, Risk-based test planning, Release readiness assessment, Team coaching, Workload planning, Defect review facilitation
Testing: Exploratory testing, Regression testing, API testing, Data validation, Cross-browser testing, Migration testing
Automation and Tools: Playwright, TypeScript, REST Assured, Java, SQL, Jenkins, Git, Jira
Education
Bachelor of Science, Computer ScienceAug 2011 – May 2015
University of Illinois Chicago, Chicago, IL