Jordan Mercer
Senior Kubernetes DevOps Engineer | AWS Platform Reliability
Chicago, IL, United States | jordan.mercer@example.com | +1 312-555-0147
Summary
DevOps engineer with 10 years of infrastructure experience, including seven years operating Kubernetes platforms on AWS. Builds maintainable deployment workflows, strengthens cluster security, and guides teams through upgrades, incident response, and recovery testing.
Experience
Harborlane SoftwareOct 2022 – Present
Senior Kubernetes DevOps Engineer, Chicago, IL
Own lifecycle management for 12 Amazon EKS clusters using Terraform, with staged upgrades, compatibility checks, and documented rollback procedures across production and nonproduction environments.
Standardized Helm releases through Argo CD and GitHub Actions, reducing median production deployment time from 24 to 10 minutes across eight application teams.
Lead incident reviews and mentor three engineers in Prometheus alert tuning and recovery drills, turning recurring failures into tested runbooks and prioritized reliability fixes.
Clearpath CommerceJul 2019 – Sep 2022
DevOps Engineer, Chicago, IL
Partnered with application teams to migrate six services from EC2 hosts to Amazon EKS, configuring readiness probes, resource requests, and disruption budgets for safer releases.
Implemented IAM roles for service accounts, namespace-scoped RBAC, and network policies, replacing shared AWS credentials and restricting unnecessary cross-service access.
Built Prometheus and Grafana dashboards and tested Velero restores in an isolated cluster, documenting recovery steps for application configuration and persistent volumes.
Northfield Data ServicesJul 2016 – Jun 2019
Cloud Infrastructure Engineer, Madison, WI
Automated Linux host configuration with Ansible and provisioned AWS networking and EC2 resources with Terraform, replacing manual setup with reviewed infrastructure changes.
Built Jenkins pipelines for Docker image builds and staging deployments, adding smoke tests that caught configuration failures before production releases.
Investigated on-call incidents using system logs and CloudWatch metrics, then documented troubleshooting procedures for recurring disk, memory, and connectivity issues.
Skills
Kubernetes Platform Engineering: Kubernetes, Amazon EKS, Helm, Cluster upgrades, Resource requests and limits, Pod disruption budgets
Infrastructure and Delivery: AWS, Terraform, Ansible, Docker, Argo CD, GitHub Actions, Jenkins, Linux
Security and Recovery: Kubernetes RBAC, Network policies, IAM roles for service accounts, Velero, Restore testing
Observability and Operations: Prometheus, Grafana, Amazon CloudWatch, Incident response, Alert tuning, Runbook development, Technical mentoring
Education
Lakeview Institute of TechnologySep 2012 – May 2016
Bachelor of Science, Computer Science, Madison, WI