Jordan Mercer
IT Infrastructure Manager
Columbus, OH, United States | jordan.mercer@example.com | +1-614-555-0148
Summary
IT infrastructure manager with 12 years of experience supporting multisite organizations across systems administration, hybrid cloud, and service operations. Leads a five-person infrastructure team supporting 450 employees across six locations, with responsibility for platform reliability, disaster recovery, vendor performance, and infrastructure planning.
Experience
IT Infrastructure ManagerMar 2022 – Present
Northfield Distribution Group, Columbus, OH
Lead five infrastructure specialists supporting 450 employees across six sites; establish on-call coverage, escalation procedures, and quarterly development plans.
Manage a $780,000 annual infrastructure budget and vendor renewals; consolidated overlapping support contracts, reducing recurring costs by 11% without reducing coverage.
Introduced quarterly recovery exercises using Veeam and documented application dependencies; reduced tested recovery time for the warehouse management system from eight hours to three.
Systems EngineerJun 2018 – Feb 2022
Northfield Distribution Group, Columbus, OH
Migrated 320 employee mailboxes to Microsoft 365 in staged waves, coordinating business testing and cutover communications without unplanned business-hours email outages.
Implemented Microsoft Entra ID synchronization, multifactor authentication, and conditional access with the security team, replacing password-only access to cloud applications.
Standardized VMware host configurations and automated Windows Server maintenance with PowerShell, reducing patch preparation time and improving consistency across production environments.
Systems AdministratorJul 2014 – May 2018
Cedarbridge Professional Services, Dayton, OH
Administered Active Directory, DNS, DHCP, and file services for 180 employees; introduced role-based access groups and documented joiner and leaver procedures.
Configured network and server monitoring alerts, helping the support team identify recurring storage capacity issues before they disrupted user access.
Replaced aging switches and firewalls at two offices, coordinating maintenance windows with department leads and documenting network configurations for ongoing support.
Skills
Infrastructure and Cloud: Windows Server, Active Directory, Microsoft 365, Microsoft Entra ID, VMware vSphere, PowerShell
Reliability and Security: Veeam Backup & Replication, Disaster recovery testing, Patch management, Infrastructure monitoring, Conditional access, Role-based access control
Networking: DNS, DHCP, Switch administration, Firewall administration, Network troubleshooting
Infrastructure Management: Team development, Budget planning, Vendor management, Incident escalation, Change coordination, Infrastructure lifecycle planning
Education
Bachelor of Science, Information TechnologyAug 2009 – May 2014
University of Cincinnati, Cincinnati, OH